Read about our customers’ experiences with us.
I cannot thank you enough for your support with the repair of my Octavia bonnet. I appreciate the circumstances were very unusual, your attention to customer satisfaction is very satisfying. I wish you all the best for your position at Progress. The respray is brilliant and I was pleased that you advised that the warranty on the body work was unaffected. It's put back the shine on the purchase.
Mr P Mawby
Great service, as always.
Warren, who sold the car, was very pleasant, very helpful, not pushy and answered all my questions. This is the second ŠKODA that Warren has sold me.
Mr I Whitmore
Friendly nature and enthusiasm.
Friendly and knowledgeable without any pressure. Let me choose the car I wanted.
Mr S Maher
Phil Copeman is always a pleasure to do business with. He is a good listener and strives to find a way to meet my motoring requirements. He is unfailingly pleasant, professional and goes out of his way to make sure I am happy with the car and the transaction arrangements. The Manager at Progress ŠKODA Northampton, Lee, is likewise consistently attentive and makes a point of greeting me when I visit the showroom. Along with Phil Copeman, he ensures I am pleased with the deal offered. He generates a very happy atmosphere within the ŠKODA premises, from a customer perspective.
All aspects of the transaction were dealt with in a very upbeat and positive way.
Mrs C Foulkes
Very pleasant, informative and enjoyable experience.
Sales executive, Damian, was very helpful, knowledgeable, professional and polite.
Mr S Harmon
He was friendly and helpful throughout the process, keeping us informed all the way about where the vehicle was and when we might expect delivery. He sent short videos so we could see our vehicle. Very adaptable on time of pick up and very knowledgeable about the vehicle.
We were kept informed throughout the sales process with regular updates. Phone calls were always returned promptly and efficiently.
Mrs E Sturgess
Overall good service and very efficient.
Good overall service and communication. When the car was delivered there was a minor issue which was dealt with very quickly and efficiently.
Mr P Spokes
He treated me like an old friend.
Nothing was too much trouble. I can't rate the staff highly enough especially Warren Owen who was exceptional
Miss J Silvester
Basically, the whole process which was very enjoyable.
The care and consideration over the car, the extras we wanted fitting and the way we were kept up to date on the progress of the built and its transport to the UK.
Mr D Milne
His manner and knowledge of the cars. As a female buyer, I particularly appreciated his taking me seriously and lack of condescension. He took care to answer my questions carefully and patiently.
Very clear explanations by salesman. No high pressure selling techniques used. Kept me informed all through the process.
Mrs D Dennis
The unrushed manner Damian displayed throughout the new car purchasing process. He gave up his own time following an extensive test drive, beyond closing time at the showroom, to ensure that we were completely satisfied with the financial arrangements before completing the deal.
The overall time given for us to make a decision to buy was excellent. The salesperson was not pushy or trying to rush us into a commitment. We initially visited the showroom and a few days later went on an arranged test drive on a pre set route, covering all types of road and traffic conditions. Not only did the accompanying salesperson allow me to drive the route, he also had the time to allow my wife to do the same. This experience consolidated our desire to own ŠKODA Yeti.
Mr P Colliss
No pressure sales and very good knowledge.
Friendly staff who didn't hard sell to us. Just told us all details and information about the car.
Mr C Scott
Just nice to deal with.
Very nice salesman. Nothing was too much trouble, just what one would hope for but don't always get in life.
Mr P Hurley
His whole demeanour, sense of humour, helpful nature.
Friendly salesman Damien. Took time to listen and work through options including explaining finance. Good part exchange offer. All very easy.
The way we were treated.
Mr R Tyrer
Relaxed and fuss-free approach. Nothing too much trouble. Good sense of humour, friendly,professional. Would be very happy to deal with him in the future.
I felt welcomed and was treated as a serious buyer (unlike some other franchises). Nothing was too much trouble - I had several test drives, but wasn't pressured.
Mr j chanot
He was just so polite and kept us well informed and kept asking if there was anything we didn't understand.
We were greeted with hand shakes and an offer of tea or coffee, also a biscuit. Courteous questions asked about how we were etc. Just good manners and courtesy really but not always given these days.
Mr E March
Good customer service throughout. Extremely satisfied. Very helpful, I'm extremely satisfied.
Mr M Adcock
The whole process been made a pleasure.
The service provided by warren was outstanding, his entire approach was exemplary and had total product knowledge. He was not pushy and didn't try to sell me things I didn't want, but gave excellent advice for what I did want and this made the whole process a pleasure.
Mr D Hillyer
He was very professional and courteous and made both myself and wife welcome. He was not pushy like some salespeople can be, but pointed out various extras that would be particularly good for us.
All the staff were very helpful and in particular, Warren Owen, who talked us through various options.
Phil has always been very friendly and extremely helpful, we have got to know him very well as this is now our fourth ŠKODA purchase from Progress Northampton.
All the staff are extremely helpful and friendly, putting one at ease.
Mr I Rose
The relaxed environment, professional service and the car.
Mrs M Byles
Put up with my indecisiveness about which car to buy and several test drives.
Mr C Otley
Warren has an uncanny knack of always having the right car available, in this case for my sister's 50th birthday. Warren knows his product inside out and is a pleasure to deal with.
Professional attitude of Warren Owen and the excellent aftersales service always provided by the prospect team.
Mr K Linden
They were just very helpful and knowledgeable.
The salesman Warren Owen was extremely knowledgeable about the models. We did not feel under pressure to buy.
Mrs S Farley
As mentioned before, Zach was friendly without being pushy, clear in everything he explained to us and just down right nice!
Zach and Lee were friendly, helpful and listened to what we told them we wanted.
Mrs S Roberts
Courteous, informative, good sense of humour, everything done easily with minimum of fuss.
Salesman was extremely helpful and polite throughout, answering all questions and making whole process very easy.
Mrs A Harding
Their friendliness and the welcome we received at our first visit. They didn't just speak to my husband about the car.
Ms R TODD
Very relaxed and friendly environment. They were able to deal with any queries and kept me up to date at all times.
Mr S Morris
Friendly, helpful, answered all questions clearly and explained everything in an easy to understand way.
I've been a customer for several years and have always found the staff helpful and welcoming. Salesman, Phil Copeman was excellent in the way he dealt with me over the purchase of the car.
Mrs C Simms
Friendly, efficient, did their best to help me find the right car and the process went smoothly.
Mr M Beswick
Efficient, informative and friendly. Car was obtained quickly, staff did exactly what they said they would do.
Mrs E Zuercher
Warren Owen was very helpful and did not keep me waiting. He gave me his full attention.
Mrs M Papadopoulos
Options offered. Knowledgeable salesmen Damien answered every query and was prompt to respond and accommodating.
Mr S Crocker
I have bought a number of ŠKODA cars as has my wife from Progress in Northampton. Phil was his usual excellent self, and gave us all information we required and treated us as old friends thereby making the purchase a pleasure. We would like to thank all the staff in Northampton for their continued help and would thoroughly recommend them to any prospective purchasers.
Mr B Allen
Informative, good advice, relaxed attitude, very happy with all aspects of my experience.
Mr C Sheldon
Keeping their promise to keep in touch on car's progress and the personal touch when visiting the showroom.
Mrs l bradley-brophy
Very friendly and professional, made buying/trading in my older ŠKODA in and getting the new car hassle free and easy.
Mr G Dickens
The staff there were extremely helpful and very knowledgeable. Damian Brooks took us for a test drive and we liked the car, he said one would need to be ordered and went through the computer lists to see which cars were becoming available. We asked for an extra wheel and it was in the car when we collected.
Mrs P Stubbs
How Warren made the whole purchase so easy from start to finish and that his manager, Lee, came to thank us for our custom.
Made to feel very welcome. Excellent explanations of features, price, extras of car we were interested in. Update emails to let us know progress of purchase.
Mr A Wood
Phil was very helpful and extremely knowledgeable. Everything about my purchase was smooth and done in a very professional manner.
Mrs J Chappell
Friendly welcome, polite and professional approach. Warren was well informed, knowledgeable and able to answer technical queries. Good communication with regular updates.
Mr J Thorne
I have been a satisfied ŠKODA owner for over seven years now and found the staff at Progress helpful and courteous.
Mr N Griffiths
At no point were we pressured into buying a car, this I like. The staff were extremely helpful, very friendly and could not do enough for you in respect of buying a car. Well informed, courteous and made a new friend. Very impressed with the service. I would recommend them to anybody.
Mrs H Coleman
The standard of service, from the moment I entered the showroom through to collecting my new car, was professional, very informative and reassuring that the salesman remembered me from my previous purchase, caring that I was helped to get a car that covered my new needs.
Mrs S Grainger
Enthusiastic, patient, knowledgeable sales person. Listened to our needs. Did not try to hustle us. Very good product and technical knowledge. Warren bent over backwards to establish a relationship based on trust. Also this dealer had the "Scouts" and gave us a good thoughtful test drive.
Mr C Dunn
Treated very well and with respect but also felt comfortable with all the staff we met.
Mr S Rockall
Very quick, superb manners and extremely helpful in everything I needed.
Mrs D Jones
I have dealt with Warren Owen on two other purchases from Progress. Warren is always open, efficient and knows his stuff!
Mr K Linden
Overall experience, knowledgeable, friendly staff, attention to detail and excellent communication from Phil Copeman throughout.
Mr Neil Garner
Zachary and the sales manager were both knowledgeable, approachable and efficient. Excellent sales service, very friendly and no question was left unanswered.
Miss Sharon Parsons
Very professional, friendly knowledgeable, sales consultant. All of the staff were excellent. Got a Fabia at a very good price.
Mrs Wendy Palmer-Grundill
Zak was very friendly but professional. The whole experience felt very personal, we were not rushed all our needs were catered for. All our questions were very well addressed. Really impressed.
Mrs Wendy Doughty
Phil at Progress kept me well informed throughout the process and was able to promptly resolve any questions I had. Phil worked with us to build the right finance package and insurance products, suitable for us as individuals.
Mr Phillip Armstrong
The whole event was a pleasure, being treated well and we had been updated the whole time on the status of the build. Excellent sales person. Looked after us the whole time, hence this is the third car we have purchased from him and recommended two other to him.
Mrs Helene Sutton
Everyone as the dealer was very friendly and helpful. How happy my girlfriend was with her new car that was made possible by Progress ŠKODA.
Mr Carl Mills
This is my third car from Progress ŠKODA in the last four years. The sales team of Phil and Lee together with owner Terence Byrne are excellent.
Mr Brian Kavanagh
This purchase was initially on a whim after having a Fabia for 6 years. The sales experience was very easy to except and everything was fully explained. We originally looked to possibly purchase second hand but the model purchased was in the showroom and the discounts being offered were too good to miss. The sales staff were very helpful answering our queries and on the actual day of pick up the car was exceptionally well presented. A totally pleasant experience.
Mr Anthony Poll
The service provided by Phil Copeman; it was the complete antithesis of all my other experience of buying cars. He was trustworthy, honest, approachable and understood our needs. He was always very prompt in his responses and went the extra mile at every available opportunity. A credit to the profession.
Miss Jilly Mann
I was very sceptical about buying a ŠKODA but my experience in the showroom with our salesman Phil was great. He is a credit to the business. Courteous and patient at all times, knowledgeable and never came across as a pushy, typical salesman. At all times, we were impressed and the Citigo is brilliant.
Miss Isobel Mann
Superb service. Professional and explained everything I needed to know. Worked out very quickly what my needs were and met them brilliantly. Communication was fast and clear. Have recommended Progress ŠKODA Northampton to friends and will definitely return for my next new ŠKODA in a few years time. You have a first class dealership in Northampton representing ŠKODA. Jolly good work!
Miss Annette Bardin
Just very helpful, professional and friendly, didn’t treat me like a woman driver etc. Some sales people can be very patronising. Very helpful staff – Phil especially. Very clear with explaining details, not very pushy which would have put me off buying a car at Progress – my first purchase of my own car (previously company cars).
Mrs M. Keegan
All staff were friendly and helpful. All our expectations were exceeded during the purchase of our vehicle.
Mrs G. Marks
Overall experience was positive. Friendly, non-pushy manner. Humour. Nothing too much trouble. Dealt with us in a professional yet friendly way. No Fuss, treated like a person and great atmosphere.
Ms M. Harrington
They told me what I wanted to know without pressure to sell me extras I did not want. They took time to explain everything clearly.
Mr P. Wells
Smooth transaction and were able to reserve my car quickly for me. All the staff went out of their way to help me fill in forms and make buying the car very simple.
Miss F. O’Dowd
Good salesman can tell he enjoys his job, warm and friendly. We were only calling into the showroom to see what cars were available. Without any pressure, the car we were looking for was available and we were able to come away with an excellent deal. Good, warm, friendly team, everything was explained to me each step of the way.
Ms C. Francis
Wayne couldn’t have been more friendly or more helpful, especially in helping out where we were let down by the insurance company. The delivery; the car was waiting on the forecourt and a personal welcome was displayed in the showroom. Treated as a valued individual customer. Everything was clearly explained and every effort made to comply with our needs and wishes. They went the extra mile.
Mr D. Milne
Phil Copeman was absolutely excellent and is more like a friend than a Sales Executive. I would highly recommend him and his Manager to anyone looking for a great car and fantastic service. Thank you Phil.
The whole process has been as memorable as it was seamless. What stood out more than anything was the professional, genuinely kind and friendly staff, especially Phil Copeman and his Manager. Thank you for a wonderful experience. Will pop in soon.
Mrs N. Morton
Excellent service and treatment by the senior salesman Phil. He made us feel very welcome, listened to our requirements and provided the exact package we required. We could not fault the service.
Mr R. Greenacre
I was treated as though we already knew each other and wasn't pushed into something more than I actually wanted.
Mr A. Brawn
Extremely efficient service from sales executive and other staff. When I telephoned my calls were dealt with efficiently and if a call back was necessary, this was dealt with very quickly. I was kept well informed and up to date with information on delivery and all other matters. I was completely satisfied with the efficient way paperwork was handled and all matters therewith e.g. licensing of my new vehicle. Everything went extremely smoothly.
Mr B. Booth
Progress ŠKODA Northampton are a superb dealership - I was their first customer and was treated like royalty! Can't fault staff or customer service.
Mr Christopher Smith
Friendly personalities, not left waiting around for someone to approach, the fact that I was wearing jeans & shirt didn't put them off
Mr John Clark
Service completed while I waited which was convenient because I live 18 miles from the garage.Great service
Mr Rodney Barratt
From booking the annual service to the time I picked up the car I was impressed with the friendliness of the people I dealt with and the state with which the car was
returned. Previously I have dealt with your Bedford branch so you are continuing the standard that I received there.
Mr Mervyn Judge
Very friendly and courteous, not as all ‘pushy’ and very conscientious. Nothing we asked was too much trouble and he dealt with our additional requests quickly and accurately. When we left messages for him to phone us, if he was unavailable he would do so as soon as he could and whenever he promised to phone us back, he did so, within the timescale indicated.
Mr J. Vintiner
Having previously purchased my ŠKODA Superb Estate in the last 2 year I know the service is second to none at the Northampton Progress ŠKODA.
Mr A. Beynon
Zach was really helpful in that he drove a Fabia from the dealership to my house to see is it would fit in my garage. I really appreciated the effort considering I live 15 miles away! Throughout the whole progress he was particularly helpful and nothing was too much effort.
Mr K. Burnage
He ensured that the whole experience was stress free, gave us space to talk and decide, extremely knowledgeable and kept us informed on progress. Good handover/takeover of cars and follow up call to see if we were happy with the new purchase.
Major S. Woodward
The sales representative took time to establish what I needed for a car and helped me to select the right model for me. There was not the slightest suggestion of ‘hard selling’ and I felt confident in taking his advice. He was helpful in pointing out the options, e.g. buying my old car.
– Mrs V. Emery.
Zach knew his subject well and how to find out the more difficult things. He was my prime point of contact at Progress and I never needed to seek out anyone else. He proved himself trustworthy, knowledgeable and has a good sense of humour.
Mr G. Every